FAQs


Last updated 22.02.2022

ONLINE SHOP:

When will the shop be open again?

The next update will be in 3rd April 2022, subscribe to my mailing list for a reminder.

Do you ship outside of the UK?

No, I only ship inside the UK. 

Can I commission you?

At the moment I am only selling work through my online shop updates. I also work with a small number of restaurants and cafes on bespoke pieces. I'm at capacity for wholesale orders and not taking on any new clients.

How quickly will I receive my purchase?

Shipping is to the UK only and we will start shipping w/c the 11th of April. Or you can collect from the studio on Stepney City Farm, London E1 from Tuesday 12th April. Choose the pick-up option at checkout.

What is your return policy?

If you are not entirely happy with your purchase please let me know within 14days of receiving it and send it back unused for a full refund. I will not cover shipping cost on returns.  It is recommended that you return items via registered mail so that you have proof of dispatch in case the item is lost. 

 

POTTERY CLASSES:

Are classes running?

Yes, you can book online now! 

Where are you based?

All classes are held in my east London studio at Stepney City Farm.
The farm is located on Stepney Way, E1 3DG and easily reached from Stepney Green or Limehouse underground stations. There is no parking on the farm. 

What is your cancellation policy for classes?

A full refund can only be given within 14 days from the initial date of booking. You can reschedule your class provided we are given at least 7 days notice before your class date. Regrettably, we are unable to change any bookings if LESS than 7 days notice is given.

Can I buy a gift voucher for a class or pottery?

I am no longer selling gift vouchers as classes aren't offered as regularly as in previous years.

What is included in the class?

Everything! The price of all classes includes the clay, glazes, tools, aprons and firing of your work. All of your pots will be food, dishwasher and microwave safe.