FAQs


POTTERY CLASSES:

Are classes running due to Covid - 19?

We have suspended all classes for March - April and are closely monitoring the situation. We have closed the studio and will be keeping any uncollected student pottery until we can reopen again. We have emailed 400+ students to re arrange there class and appreciate your patience whilst we navigate this uncertain time. 

The class is sold out will there be more?

Yes, all classes and courses run throughout the year, every month except December. Classes are usually uploaded on the 1st of every month for dates a 2-3 months in advance.  If the class is sold out use the green button on the right to sign up for an email notification if space becomes available.
 

I have never done pottery before what class do you recommend? 

The taster class is a great way to start. A one-off, commitment-free way to give it a go. If you get hooked then you can move one of the beginner's courses. 

Where are you based?

All classes are held in our east London studio at Stepney City Farm.
The farm is located on Stepney Way, E1 3DG and easily reached from Stepney Green or Limehouse underground stations. There is no parking on the farm. 

What is your cancellation policy for classes?

A full refund can only be given within 14 days from the initial date of booking. You can reschedule your class provided we are given at least 7 days notice before your class date. Regrettably, we are unable to change any bookings if LESS than 7 days notice is given.

Can I buy a gift voucher for a class or pottery?

Yes, you can buy a voucher for any class or amount here. Gift vouchers are valid for two years. 

What is included in the class?

Everything! The price of all classes including the clay, glazes, the use of tools, aprons and two kiln firings of your work. All of your pots will be food, dishwasher and microwave safe.

ONLINE SHOP:

I have bought an item online when will it be posted?

All orders will be posted within 5 working days and will be sent via Royal Mail 1st Class Signed For.  When your order leaves the studio we will email you a tracking number that can be used to track your order.  

How does the pre order work?

Pre-order opens from 6 pm 22nd March 2020 and closes at 6 pm on 29th March 2020. There are limited quantities are available. Each piece will be made by hand to order, ready to ship from 1st May, approximately. Free shipping to the UK only for orders over £250. International shipping available.

Free collection is also available from Stepney City Farm, London E1 by appointment, choose the COLLECT option at checkout.

What is your return policy?

If you are not entirely happy with your purchase please let me know within 14days of receiving it and send it back unused for a full refund. I will not cover shipping cost on returns.  It is recommended that you return items via registered mail so that you have proof of dispatch in case the item is lost. 

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information. Any import duties that may arise for returned items will also need to be covered by you.