FAQs


Last updated 07.12.2020

POTTERY CLASSES:

Are classes running?

Classes will resume in early 2021. Priority booking will be given to any student who had a cancelled class in 2020. 

I have an expired gift voucher from 2020 I wan unable to use, can you extend it?

I'm happy to extend a gift voucher purchased from my website which has expired in 2020, please email once it has run out and I can then reissue you with another one. 

The classes are sold out will there be more?

Yes, all classes and courses run throughout the year. Classes are usually uploaded on the 1st of every month for dates a 2 months in advance.  If the class is sold out use the green button on the right to sign up for an email notification if space becomes available.  
 

I have never done pottery or used the wheel before what class do you recommend? 

The taster class is a great way to start. A one-off, commitment-free way to give it a go. If you get hooked then you can move one of the beginner's courses. 

Where are you based?

All classes are held in our east London studio at Stepney City Farm.
The farm is located on Stepney Way, E1 3DG and easily reached from Stepney Green or Limehouse underground stations. There is no parking on the farm. 

What is your cancellation policy for classes?

A full refund can only be given within 14 days from the initial date of booking. You can reschedule your class provided we are given at least 7 days notice before your class date. Regrettably, we are unable to change any bookings if LESS than 7 days notice is given.

Can I buy a gift voucher for a class or pottery?

No, not for the moment. As we work through the back log of cancelled classes due to Covid-19 we have suspended the sale of vouchers. 

What is included in the class?

Everything! The price of all classes including the clay, glazes, tools, aprons and two kiln firings of your work. All of your pots will be food, dishwasher and microwave safe.

ONLINE SHOP:

When will the shop be open again?

The next update will be in 5th March, 7pm.

How quickly will I receive my purchase?

Orders are shipped within 5 working days and you will receive tracking information in an email from my website as well as email and text delivery updates. 

What is your return policy?

If you are not entirely happy with your purchase please let me know within 14days of receiving it and send it back unused for a full refund. I will not cover shipping cost on returns.  It is recommended that you return items via registered mail so that you have proof of dispatch in case the item is lost. 

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information. Any import duties that may arise for returned items will also need to be covered by you.