FAQs


Last updated 27.11.2024

ONLINE SHOP:

When will the shop be open again?

The next update is at 7pm 27th November, subscribe to my mailing list for a reminder.

Do you ship outside of the UK?

No, I only ship inside the UK. 

How quickly will I receive my purchase?

Shipping is to the UK only and I aim to ship within 5 working days. You can also collect from the studio on Stepney City Farm, London E1. You will be sent an email with shipping or collection details. 

What is your return policy?

If you are not entirely happy with your purchase please let me know within 14days of receiving it and send it back unused for a full refund. I will not cover shipping cost on returns.  It is recommended that you return items via registered mail so that you have proof of dispatch in case the item is lost. 

 

POTTERY CLASSES:

Are classes running?

Yes, you can book online now! 

Where are you based?

All classes are held in my east London studio at Stepney City Farm.
The farm is located on Stepney Way, E1 3DG and easily reached from Stepney Green or Limehouse underground stations. There is no parking on the farm. 

What is your cancellation policy for classes?

A full refund can only be given within 14 days from the initial date of booking. You can reschedule your class provided we are given at least 7 days notice before your class date. Regrettably, we are unable to change any bookings if LESS than 7 days notice is given.

Can I buy a gift voucher for a class or pottery?

I sell gift vouchers here

What is included in the class?

Everything! The price of all classes includes the clay, glazes, tools, aprons and firing of your work. All of your pots will be food, dishwasher and microwave safe.